Find quick answers to your questions below...
Order Status
• The blanket I received as a gift didn't have a gift card. How can I found out who sent it?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
My Account
• Can I order a sample yarn color card?
• What colors did I ask for on my last order?
• What colors do you recommend?
• What payment methods do you accept?
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• I received the wrong product.
• How long will my order/blanket take to ship?
Shipping and Returns
• International Shipping
International Shipping
• Do you ship to my country?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Do you offer returns or exchanges?
• Privacy Policy
• Is my online order secure?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I care for my blanket?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
Additional Support
• How do I contact you?